We currently deliver on Mondays and Thursdays. You can select the date you wish to receive your first delivery at checkout. Our order cut offs are:- midnight on a Monday for delivery on a Thursday, - midnight on a Thursday for delivery on a Monday.
We currently deliver to England, Wales, Scottish Lowlands and Isle of Wight. At the moment we do not deliver to the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands and Scottish Islands, but we are working to provide this service in
The more meals you buy, the cheaper the delivery charge!. Our current delivery charges are as follows:. 8-11 meals = £5.99. 12-15 meals = £3.99. 15+ meals = £1.99. 24+ meals = Free delivery
Don't worry if you're not in to receive your order - DHL will leave it in a safe space or with a neighbour. Our boxes are well insulated with dry ice so should stay frozen until you return home.
Once your order has been processed, you will receive a confirmation email from our delivery partner DHL, confirming your shipment details and a link to their tracking page. On the day of delivery you will be sent a notification confirming your 1 hour
If you wish to cancel you order, please contact our customer service team at [email protected], along with your order number and the reason for cancellation. Please note that orders can only be cancelled before they have been sent to our packin
We strive to ensure every order reaches you in perfect condition, but unfortunately in rare cases things don't quite work out. We take pride in our customer service and aim to recify any issues swiftly. Lost delivery. In the event that your order is
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include perishable goods. However, we are committed to ensuring customer satisfaction. If you receive a
Our gift vouchers do not have an expiration date, allowing you to use them whenever is convenient for you.
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay.
Unfulfilled is the status that Shopify assigns to orders that have been received, but not yet packed or shipped. Once your order has been sent to the packing team, the status will be updated to Fulfilled and you will receive a DHL email shortly after
April and May Bank Holiday Delivery Schedule updateTo help you plan for the next few bank holiday weekends throughout April and May, please note our adjusted delivery schedule:. Monday 21st April - no delivery, we will instead deliver on Tuesday 22nd