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Ordering & Delivery

What day do you deliver?

We currently deliver every Thursday. Orders placed by midnight on a Monday will arrive the same week, otherwise, your order will arrive the following Thursday. We are hoping to offer additional delivery days soon. Our delivery partner DHL will confir

Where do you deliver to?

We currently deliver to England, Wales, Scottish Lowlands and Isle of Wight. At the moment we do not deliver to the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands and Scottish Islands, but we are working to provide this service in

How much is delivery?

The more meals you buy, the cheaper the delivery charge!. Our current delivery charges are as follows:. 8-11 meals = £5.99. 12-15 meals = £3.99. 15+ meals = £1.99. 24+ meals = Free delivery

What if I'm not at home to take delivery of my order?

Don't worry if you're not in to receive your order - DHL will leave it in a safe space or with a neighbour. Our boxes are well insulated with dry ice so should stay frozen until you return home.

How do I track my order?

Once your order has been processed, you will receive a confirmation email from our delivery partner DHL, confirming your shipment details and a link to their tracking page. On the day of delivery you will be sent a notification confirming your 1 hour

How do I cancel my order?

If you wish to cancel you order, please contact our customer service team at [email protected], along with your order number and the reason for cancellation. Please note that orders can only be cancelled before they have been sent to our packin

What if my package gets lost or arrives damaged?

We strive to ensure every order reaches you in perfect condition, but unfortunately in rare cases things don't quite work out. We take pride in our customer service and aim to recify any issues swiftly. Lost delivery. In the event that your order is

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include perishable goods. However, we are committed to ensuring customer satisfaction. If you receive a

How long are gift vouchers valid for?

Our gift vouchers do not have an expiration date, allowing you to use them whenever is convenient for you.

What methods of payment do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay.