Order Cancellations, Changes & RefundsUpdated 3 hours ago

Cancelling an order

Once an order is placed, there is a short window where we may be able to cancel it and issue a full refund.

After your order has been sent to our third-party fulfilment partner for processing, cancellation cannot be guaranteed. In some cases, we can request a cancellation on your behalf. If successful, this will incur a £15 operational fee to cover costs already incurred (as outlined in our Terms of Service). Please note this option is not always available.

If you wish to request a cancellation, you should contact us as soon as possible at [email protected] so that we can advise you on the options available.

Amending an order

Once an order has been placed, there is a short window during which changes may be possible.

After your order has been sent to our third-party fulfilment partner for processing, we are unable to make any amendments.

If you wish to request a change to your order, you should contact us as soon as possible at [email protected] so that we can advise you on the options available.

Subscribers

If you’re subscribed, we’ll send you an email reminder 3 days before your order is processed. This gives you time to:

• Change your meals

• Skip your order

• Make any other adjustments

We recommend making any changes before this processing point to avoid fees or missed cancellations.

Refunds & Exchanges

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include perishable goods.

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.