Delivery, Tracking & What to Do if There’s an IssueUpdated 13 hours ago

If you’re not home for delivery

Don’t worry! DPD will leave your order in a safe space or with a neighbour. Our boxes are well-insulated with liners and dry ice, so your meals and snacks should stay frozen until you return home.

Tracking your order

Once your order has been processed, you’ll receive a confirmation email from DPD with:

• Your shipment details

• A link to track your delivery

On the day of delivery, DPD will also send a notification confirming your 1-hour delivery window.

Lost or Damaged delivery

We work hard to ensure every order arrives in perfect condition. However, if your order is lost or arrives damaged, we’re here to help and will resolve the issue as quickly as possible.

Please contact our customer support team at [email protected] with:

• Your order number

• A description of the issue

• Photos of any damaged items or packaging (if applicable)

We’ll investigate and work with you to arrange a suitable solution, such as a replacement or refund.