Managing your subscription
Is my subscription flexible? Can I cancel after making my first order?
Our subscription service is designed to be flexible, allowing you to skip, change meals and delivery frequency, or cancel at any time. There is no commitment required beyond your first order, and you have the freedom to manage your subscription as pe
How can I cancel my subscription?
To manage your subscription, go to your My Account page. Once logged in, select Subscriptions from the header. Scroll down and click Edit Contents. On the next page, scroll to the bottom where you’ll find the Cancel Subscription button. If you choose
How do I make changes to my subscription?
To manage your subscription, go to your My Account page. Once logged in, select Subscriptions from the header. From the dashboard, you can easily manage:. Your chosen meals. Skipping your next delivery. Next shipment date. Delivery address. Frequency
When will I be charged for my order?
Monday deliveries:Payment will be processed on the Friday before delivery. Thursday deliveries:Payment will be processed on the Monday before delivery.
If I subscribe, can I change or choose different meals each time?
Yes! Simply log into your account and choose which meals you would like for your next order. You'll receive a reminder 3 days before your order is processed to give you plenty of time time to change them.
Can I pause my subscription?
Providing your order has not already been processed, you can skip any order and choose a date convenient for you. Just log into your account and use the Manage Subscriptions portal. Important: If an order has already been processed and is being prepa
Can I add a discount code to my subscription?
To add a discount code to your next order, simply log in to your account and go to the Subscriptions tab. Scroll to the bottom of the page and you’ll see a box where you can enter your discount code. Depending on the type of code you have, it will ei
Can I change the frequency of my deliveries?
You can amend the frequency at any time in the Manage Subscriptions section once you are logged into your account. Simply click the 'Subscription Frequency' button underneath your active subscription, and you can choose to receive your upcoming order
How do I update my payment method?
You can update the card used on your subscription by heading to the My Account page. Once signed in, select Manage Subscriptions > Payment Methods > Select the payment method you wish to update > Edit > Send Update Email. You will receive an email wi