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Managing your subscription

Is my subscription flexible? Can I cancel after making my first order?

Our subscription service is designed to be flexible, allowing you to skip, change meals and delivery frequency, or cancel at any time. There is no commitment required beyond your first order, and you have the freedom to manage your subscription as pe

How can I cancel my subscription?

Your subscription can be cancelled in the Manage Subscriptions section once you are logged into your account. For cancellation requests, we ask for a reason to enter into our system, as feedback is highly valued for our improvement. If the order has

Can I make changes to my subscription?

Once logged into your account, you can use the Manage Subscriptions portal to easily manage the following:. We send email notification reminders on the days leading up to your next payment. This allows you to make any necessary adjustments before it

When will I be charged for my order?

Payments are processed on a Sunday for deliveries on Thursday that week.

If I subscribe, can I change or choose different meals each time?

Yes! Simply log into your account and choose which meals you would like for your next order. You'll receive a reminder 3 days before your order is processed to give you plenty of time time to change them. Orders are processed every Sunday so any chan

Can I pause my subscription?

You can skip any order and choose a date convenient for you. Just log into your account and use the Manage Subscriptions portal.

Can I add a discount code or gift card to my subscription?

You can add a discount code or gift card amount to any of your orders. Simply log into your account and head to the Manage Subscriptions portal. You'll see a box to enter a discount code or gift voucher and depending on the type of code you have it w

Can I change the frequency of my deliveries?

You can amend the frequency at any time in the Manage Subscriptions section once you are logged into your account. Simply click the 'Subscription Frequency' button underneath your active subscription, and you can choose to receive your upcoming order