Pots for Tots

We strive to ensure every order reaches you in perfect condition, but unfortunately in rare cases things don&apos;t quite work out. We take pride in our customer service and aim to recify any issues swiftly.Lost deliveryIn the event that your order is lost during transit, please reach out to our customer support team at <a data-fr-linked="true" href="mailto:hello@potsfortots.co.uk">hello@potsfortots.co.uk</a> with your order number and any relevant details.Damaged goodsWe understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <a data-fr-linked="true" href="mailto:hello@potsfortots.co.uk">hello@potsfortots.co.uk</a> and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

We strive to ensure every order reaches you in perfect condition, but unfortunately in rare cases things don't quite work out. We take pride in our customer service and aim to recify any issues swiftly. Lost delivery. In the event that your order is

What if my package gets lost or arrives damaged?

Ordering & Delivery

How do I cook the meals and snacks?

Age Suitability and Meal Ranges (Simple vs Core)

How do I store the meals?

How long will your meals last in the freezer?

Do your meals contain allergens?

Where do you source your ingredients from?

Which oils do you cook with?

Are your products pasteurised?

Is your meat halal?

Do you offer vegan / plant-based meals?

Why have your meals changed from 8+months to 1-5 years?

Why are most of your snacks for age 3+? Can my younger child eat them?

How many snacks are there in a pack?

What are your new snack packs made of?

What if my child doesn't like one of the meals?

Do your meals contain additives?

Are your meals free from added salt and sugars?

Can you cook Pots for Tots meals and snacks in the air fryer?

Can the pots go directly into the oven?

Product Information

What days do you deliver?

Where do you deliver to?

How much is delivery?

What if I'm not at home to take delivery of my order?

How do I track my order?

How do I cancel my order?

Do you offer refunds or exchanges?

How long are gift vouchers valid for?

What methods of payment do you accept?

My order status is Unfulfilled - what does this mean?

Is my subscription flexible? Can I cancel after making my first order?

How can I cancel my subscription?

Can I make changes to my subscription?

When will I be charged for my order?

If I subscribe, can I change or choose different meals each time?

Can I pause my subscription?

Can I add a discount code or gift card to my subscription?

Can I change the frequency of my deliveries?

How do I update my payment method?

Managing your subscription

How do I dispose of your packaging - is it recyclable?

Packaging

What's the difference between the original and 'simple' meals?

Can I buy the e-book separately?

My little one doesn't like sauce touching pasta/rice, are your sauces separate?

Can I swap out the meals in the bundle?

Can I buy the meals separately?

Why is my child refusing food?

What age is the Simple range for?

My child is allergic to nuts. Can I swap out the Simple Chicken Korma in the bundle?

I'm raising my little one as a veggie, but your fussy meals contain meat! Can I swap out meals?

What if my package gets lost or arrives damaged?Updated a year ago