Pots for Tots

Unfulfilled is the status that Shopify assigns to orders that have been received, but not yet packed or shipped.&#xA0;Once your order has been sent to the packing team, the status will be updated to Fulfilled and you will receive a DPD email shortly after that with your tracking information.&#xA0;

Unfulfilled is the status that Shopify assigns to orders that have been received, but not yet packed or shipped. Once your order has been sent to the packing team, the status will be updated to Fulfilled and you will receive a DPD email shortly after

My order status is Unfulfilled - what does this mean?

Ordering & Delivery

How do I cook the meals and snacks?

Which age groups are your meal ranges suitable for?

How do I store the meals?

How long will your meals last in the freezer?

Do your meals contain allergens?

Where are your ingredients sourced, are they organic?

Which oils do you cook with?

Are your products pasteurised?

Is your meat halal?

Do you offer vegan or plant-based meals?

Why are most of your snacks for age 3+? Can my younger child eat them?

How many snacks are there in a pack?

What if my child doesn't like one of the meals?

Are your meals free from salt, sugars and additives?

Can you cook Pots for Tots meals and snacks in the air fryer?

Product Information

What days do you deliver?

Where do you deliver to?

How much is delivery?

What if I'm not at home to take delivery of my order?

How do I track my order?

How do I cancel my order?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How long are gift vouchers valid for?

What methods of payment do you accept?

Will you be delivering over the Christmas period?

Is my subscription flexible? Can I cancel after making my first order?

How can I cancel my subscription?

Can I make changes to my subscription?

When will I be charged for my order?

If I subscribe, can I change or choose different meals each time?

Can I pause my subscription?

Can I add a discount code or gift card to my subscription?

Can I change the frequency of my deliveries?

How do I update my payment method?

Managing your subscription

How do I dispose of your packaging - is it recyclable?

Packaging

What's the difference between the original and 'simple' meals?

Can I buy the e-book separately?

My little one doesn't like sauce touching pasta/rice, are your sauces separate?

Can I swap out the meals in the bundle?

Can I buy the meals separately?

Why is my child refusing food?

What age is the Simple range for?

My child is allergic to nuts. Can I swap out the Simple Chicken Korma in the bundle?

I'm raising my little one as a veggie, but your fussy meals contain meat! Can I swap out meals?

My order status is Unfulfilled - what does this mean?Updated 2 days ago