Pots for Tots

Once your order has been processed, you will receive a confirmation email from our delivery partner DHL, confirming your shipment details and a link to their tracking page.On the day of delivery you will be sent a notification confirming your 1 hour time slot.

Once your order has been processed, you will receive a confirmation email from our delivery partner DHL, confirming your shipment details and a link to their tracking page. On the day of delivery you will be sent a notification confirming your 1 hour

How do I track my order?

How do I cook the meals and snacks?

Age Suitability and Meal Ranges (Simple vs Core)

How do I store the meals?

How long will your meals last in the freezer?

Do your meals contain allergens?

Where do you source your ingredients from?

Which oils do you cook with?

Are your products pasteurised?

Is your meat halal?

Do you offer vegan / plant-based meals?

Why have your meals changed from 8+months to 1-5 years?

Why are most of your snacks for age 3+? Can my younger child eat them?

How many snacks are there in a pack?

What are your new snack packs made of?

What if my child doesn't like one of the meals?

Do your meals contain additives?

Are your meals free from added salt and sugars?

Can you cook Pots for Tots meals and snacks in the air fryer?

Can the pots go directly into the oven?

Product Information

What days do you deliver?

Where do you deliver to?

How much is delivery?

What if I'm not at home to take delivery of my order?

How do I cancel my order?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How long are gift vouchers valid for?

What methods of payment do you accept?

My order status is Unfulfilled - what does this mean?

Ordering & Delivery

Is my subscription flexible? Can I cancel after making my first order?

How can I cancel my subscription?

Can I make changes to my subscription?

When will I be charged for my order?

If I subscribe, can I change or choose different meals each time?

Can I pause my subscription?

Can I add a discount code or gift card to my subscription?

Can I change the frequency of my deliveries?

How do I update my payment method?

Managing your subscription

How do I dispose of your packaging - is it recyclable?

Packaging

What's the difference between the original and 'simple' meals?

Can I buy the e-book separately?

My little one doesn't like sauce touching pasta/rice, are your sauces separate?

Can I swap out the meals in the bundle?

Can I buy the meals separately?

Why is my child refusing food?

What age is the Simple range for?

My child is allergic to nuts. Can I swap out the Simple Chicken Korma in the bundle?

I'm raising my little one as a veggie, but your fussy meals contain meat! Can I swap out meals?

How do I track my order?Updated a year ago